In this post we wanted to take a few minutes to share a discussion that we had with one of our new clients regarding his decision to move forward with our solution.
As part of the typical discovery process we seek to understand the goals that each customer is trying to accomplish by replacing paperwork with automated data collection. Most of the time we hear about goals that focused on the cost saving benefits of our solution.
Some of which include:
- Save Time
- Save Money
- Eliminate paperwork
- Make my wife happy
- Help my bookkeeper / accountant
- Track Commissions
This customer while excited about the cost saving benefits was more interested in enhancing professional image of his reconditioning shop. For him the implementation of a mobile estimate, work order, and invoicing system was as important as maintaining the appearance of his vehicles, having a clean company uniform, and a clean shop.
Some of the benefits he mentioned included:
- Enhanced Customer Service by arriving on time and looking professional, the customer can feel comfortable with repair process, and the company they are doing business with.
- Value lets face it perception is reality in many cases. Customers value a clean, organized and professional look when they do business of any kind; whether it be getting their car washed or repainted. A professional look can automatically improve the credibility of your business by appearance alone.
- Referrals, Referrals, Referrals by servicing the customer with respect showing up on-time, doing good work, and following up, you can be assured that the customer will recommend a friend the next time the situation arrives. FYI – We have the ability of capturing referrals within our solution making it easy to follow-up!
- Plus many more.
If you are interested in learning more about how AutoMobile Technologies can help enhance your professional image please click the below link and schedule a demo today!